Last Updated: April 2025
At GirlsFashion1.com, customer satisfaction is our top priority. We make every effort to ensure that you receive the best quality products and service. However, if you face any issues with your order, please read our Refund and Cancellation Policy below.
🛑 Cancellation Policy
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Orders can be cancelled within 2 hours of placing the order.
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To cancel, WhatsApp us immediately at 9589098265 with your Order ID.
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Once your order is shipped, it cannot be cancelled.
💸 Refund Policy
We offer refunds only in the following cases:
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Damaged product received
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Wrong item delivered
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Defective product
📌 Refund Terms:
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You must contact us within 48 hours of delivery.
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Provide a clear unboxing video and photos as proof.
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After verification, refund will be processed to your original payment method within 5–7 working days.
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No refund for issues like size mismatch, courier delay, or change of mind.
🔁 Exchange Policy
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Exchange is allowed only for size issues or wrong items.
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Request must be made within 48 hours of delivery.
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Product must be unused, unwashed, and with original tags.
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Buyer needs to bear return courier charges.
🚫 Non-Returnable Items
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Lingerie, nightwear, accessories & clearance sale items.
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Orders purchased with discount codes or offers are non-refundable (unless damaged).
📞 How to Contact for Refund/Exchange?
You can reach out to us via:
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WhatsApp: 9589098265
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Email: girlsfashion0786@gmail.com
Kindly mention your Order ID, reason, and attach unboxing video/photos for quick processing.
Note: GirlsFashion1.com reserves the right to approve or deny any refund/exchange request based on the provided evidence and product condition.